Ridge Green 01793 874894
Freshbrook 01793 870494
Triage Line 01793 874386
Test Results 01793 874894 (after 11am)

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

The practice is registered and complies with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside body will be ... [continue] Access to medical records

Carers

Are you a Carer or does someone care for you? Telling the Doctor, Nurse, Health Visitor, District Nurse, Counsellor etc can help them to support you. If you prefer, tell ... [continue] Carers

Complaints and compliments

Feedback and complaints Take the “friends and family” test – a simple online survey We are always keen to take suggestions and constructive criticism of the service we provide. Please ... [continue] Complaints and compliments

Friends and Family Test

To help us improve our service for patients please tell us what you think about your last visit.

How to register

We have an open list and welcome requests for registration from patients living in or moving to the practice area. We accept patients in the SN5 and SN25 postcodes. You ... [continue] How to register

Join our PPG

Want to get involved ? Have a chance to help develop the service we provide to our patients both here and at our branch surgery. Just apply by an email ... [continue] Join our PPG

Named GP

All patients at Ridge Green Medical Practice have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. ... [continue] Named GP

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Privacy

Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled ... [continue] Privacy

SMS text messages

If you have provided your mobile telephone number, we may use this to send automatic appointment reminders, requests to complete surveys or to make you aware of services provided by ... [continue] SMS text messages

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. Alternatively, you can complete the online form. If you move outside ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour